The Flight Swap

Privacy Policy

Effective date: May 25, 2026

1. Introduction

The Flight Swap (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at theflightswap.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.

2. Information We Collect

Information you provide directly:

  • Account registration details: name, email address, password (stored hashed).
  • Profile information: display name, username, avatar photo, profile banner, bio, and location (city, state, country).
  • Listing content: photos, descriptions, prices, and flight numbers of discs you list for sale or trade.
  • Payment information: collected and processed directly by Stripe. We do not store your full card number or bank details.
  • Shipping information: delivery address provided at checkout, stored for order fulfillment.
  • Communications: messages sent through our platform messaging system.

Information collected automatically:

  • Log data: IP address, browser type, operating system, referring URLs, and pages visited.
  • Device information: device identifiers, screen resolution, and language preferences.
  • Cookies and similar tracking technologies: used for authentication sessions and analytics.
  • Usage data: interactions with the Platform such as listings viewed, searches performed, and purchases made.

3. How We Use Your Information

  • To create and manage your account and authenticate your identity.
  • To facilitate transactions between buyers and sellers, including payment processing and shipping label generation.
  • To display your public profile and listings to other users.
  • To send transactional emails: order confirmations, shipping updates, password resets, and dispute notifications.
  • To enforce our Terms of Service, prevent fraud, and ensure platform safety.
  • To improve and personalize the Platform using aggregate analytics.
  • To comply with legal obligations and respond to lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

  • With other users: Your public profile (display name, username, avatar, bio, trust score, and public listings) is visible to all users. Your shipping address is shared with the seller when you make a purchase, solely for fulfillment purposes.
  • Service providers: We share data with trusted third parties who help us operate the Platform, including:
    • Stripe — payment processing
    • Shippo — shipping label generation and tracking
    • Neon — database and authentication infrastructure
    • Cloudflare — image storage and CDN (R2)
    • Resend — transactional email delivery
    • Vercel — web hosting and serverless functions
  • Legal requirements: We may disclose your information when required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Cookies

We use cookies and similar technologies to maintain your authentication session and improve your experience. You may configure your browser to refuse cookies, but some features of the Platform may not function correctly without them. We do not use third-party advertising cookies.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. You may request deletion of your account at any time by contacting us. Upon deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed password storage, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your account and associated data.
  • Portability: Request your data in a portable, machine-readable format.
  • Objection: Object to certain processing of your data.

To exercise these rights, contact us at privacy@theflightswap.com.

9. Children's Privacy

The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@theflightswap.com.